Q:I don’t have a reservation, but can I visit the Observatory today?
A:A limited number of walk-up tickets will be sold each day depending on the number of reserved tickets booked for that particular admission time. If the number of reserved tickets has reached the designated limit, no walk-up tickets will be sold. If you would like to visit on a particular day, please reserve a ticket online at least two days before your visit.
Q:Can I enter the Observatory if I arrive after the starting time of my visiting session? 
A:Yes; however, visitors must enter at least 45 minutes before the designated ending time of their visiting session. Also please note that visits conclude at the designated ending time for the visiting session.
Q:What should I do if I get hurt during my visit ?
A:In the unlikely event that you injure yourself, please speak to a member of staff. There is a first aid kit in the reception area.
Q:Can we visit Enoura Observatory if it is raining?
A:Enoura Observatory is open for visitors even if it is raining and only closes in the case of severe weather. On a rainy day, visitors can enjoy seeing the sheen of the wet stones and the pearl-like raindrops nestled among the moss.
Bamboo Grove Area is accessible via unpaved walking paths down the hill from the Gallery. Access to the new area may be restricted when it is raining or if the paths are wet and slippery.
Q:Do you have lockers?
A:A limited number of free lockers are available in the complex. However, they cannot accommodate large pieces of luggage or bulky items as camera tripods.
Q:Is there a coffee shop or restaurant at the Observatory?
A:Stone Age Cafe opened in 2021 and is located near the main gate. The Cafe is open on Saturdays, Sundays and Japanese national holidays. It serves drinks and pastries using citrus harvested from the site. There are vending machines selling beverages on site as well. There is no restaurant serving meals.
Q:Do you have a souvenir shop?
A:There is no shop, but publications related to Hiroshi Sugimoto can be purchased at the reception desk.
Q: How can I find out about other interesting things to see nearby?
A: Please visit Odawara City Tourist Association’s website.